Cancellation/ Refunds

CANCELLATION, CHANGE, REFUND FEE AND CHARGES

We understand that a situation can occur any time wherein passengers are not able to continue with their travel plan or a change is required to their travel plan.

We take care all of your travel plan whenever it is required to cancel or change the bookings.

As a facilitator, it is our responsibility to collect the changes and cancellations fee of the bookings levied by the airlines or third-party supplier. Every cancellation and/ or changes in the bookings are always subject to the cancellation and Change penalty. 

Flights Cancellation/ Refunds

Refunds are always subject to airlines rule and restrictions. We can only refund if the same confirmed and approved from the airlines. In order to complete your refund request, we must adhere rules and restriction of the Airlines. We can process your refund only when the airline confirms and approve the same. Upon approval, we shall refund the remaining balance in your original payment method after deducting the convenience fee paid at the time of booking and applicable cancellation charges. When we receive cancellation request from the passenger, we shall send confirmation by sending you an email to let you know that your request is under process. As a facilitator, we rely on our suppliers to process refunds and it may take some time to get final refund amount. This entire process can take up to 60-90 days from the time we receive the cancellation request. The Airlines or supplier may charge an additional fee, which will be charged additionally and deduct from the final refund amount.

Please note:

1. The cancellation charges may vary depending on the Airlines and class of service.
2. The Cancellations/ Refunds are subject to rules and restrictions of the airlines and only be refundable if the same received from the Airlines.

• If you need to cancel the tickets within 24 hours of the journey, we recommend customers to contact directly to the Airlines. Once cancellation and refund approved by the Airlines, send the cancellation request to us for refunds if applicable.

1. When your ticket is booked with full-service Airlines and Airlines is unable to provide its services on a confirmed reservation due to any reason beyond human control like act of GOD, flood, earth quack, civil unrest, riots, agitation, strike, pandemic, epidemic etc., you need to ask the Airlines to insert a remark in the PNR to process full/ partial refund due to Airlines was not able to operate and take a print out of the remarks inserted by the Airlines. You need to send the copy (hard/ soft) to us for claiming any refund.
2. The cancellation/ Refund fee paid to Athiman Holidays is separate from the booking fee and shall remain non-refundable.
3. All bookings made with Athiman Holidays are subject to cancellation charges levied by the Airlines unless stated otherwise.

• Athiman Holidays reserves the rights to revise below mentioned charges at any time without any prior notice.
• In addition to the Airlines cancellation/ refund charges, Athiman Holidays levies a convenience fee as specified in the below table.

* All charges for cancellation as mentioned above are per passenger per sector. In addition to the Airlines cancellation charges, GST + RAF + applicable surcharges shall also apply.

** For cancellations within 24hurs of departure, contact Airlines directly.

Depending on the complexity of the cancellation and refund, charges and Fees may vary.

Credit/debit card, wallets, net banking charges shall be charged in addition to the final charges against cancellations and changes fee.

CHANGES FEE AND CHARGES

Date Change/ Reschedule Flights

Any Date change or Rescheduling flights in the existing air ticket booking, are subject to the Airlines rules and restrictions. All changes / amendments are subject to Airlines fare restrictions / seasons and seat availability at the time of making the changes.

Rerouting

In case of rerouting, the complete air ticket shall be cancelled and a new air ticket will be issued if the services and seats are available of the desired airlines at the time of re-booking. In such events, Athiman Holidays cancellation/ refund convenience fee shall apply in addition to the cancellation/ refund charges of the Airlines. 

Please note:

1. Date Changes on the existing booking are subject to the rules and restrictions of the issuing Airlines. Fare difference, if any, shall apply at the time of Date Change.
2. Name Changes are not allowed.

• In addition to the Airlines Date Change charges, Fare difference + GST + applicable surcharges shall also apply.

1. To reschedule the tickets within 24 hours of the journey, Athiman Holidays recommends customer to contact directly to the Airlines
2. Date Change charges levied by Athiman Holidays shall remain non-refundable.
3. Athiman Holidays reserves the rights to revise above mentioned charges at any time without any prior notice.

* All charges for Date Change as mentioned above are per passenger per sector. In addition to the Airlines cancellation charges, GST and other applicable surcharges shall also apply.

** For Date Change/ Reschedule within 24hours of departure, contact Airlines directly.

* No-Show charges are excluding GST and shall remain non-refundable.

Credit/debit card, wallets, net banking charges shall be charged in addition to the final charges against cancellations and changes fee.

Name changes: Name changes are not allowed. As per the Airlines rules and restrictions, name changes are not allowed once the booking has been confirmed. Only minor changes in the name spelling allowed. If any such changes after the booking are finalized, shall result in additional charges.

To prevent such charges as mentioned below in the table, kindly carefully review the name/spelling/ Last Name of all of the passengers before confirming your booking.

No-Show

In the event of passenger fails to board the flight on a confirm ticket, shall be treated as No-show and cancellation/ refunds in such events are subject to airlines rules and restrictions.

In addition to the Airlines change fees and charges, Athiman Holidays levies a convenience fee as shown in the below table, which is separate from the booking fee. The convenience fee paid in the event of cancellation/ refund will remain non-refundable.

* No-Show charges are excluding GST and shall remain non-refundable.

18% GST and applicable fee/charges shall apply additionally.

Credit/debit card, wallets, net banking charges shall be charged in addition to the final charges against cancellations and changes fee.

Hotel Changes, Cancellations and Refunds

For any changes or cancellations, it is recommended that you contact us by calling us or by email. Sometimes, due to some unavoidable reasons, plans change. The policies for making changes and cancellation may vary and completely in control of the hotel/ property. Below mentioned are additional cancellation and change policies:

1. For high demand special events like sports events, fairs, fests, New Year’s Eve and/ or peak seasonal dates, hotels may change the cancellation policies of the booking.
2. Cancellations or changes to the confirmed bookings are subject to Athiman Holidays cancellation fees in addition to fees charged by the hotel/ property.

• Changes to dates, change in number rooms or any other modifications are subject to fees based on the rules ad restrictions of the hotel policies.

1. The amount shall be non-refundable for unused room, nights due to early departures.
2. In the event of extensions of stay shall require a new reservation. In such cases, the original room rate is not guaranteed.
3. Refunds for early departures, no-shows or cancellations are at the sole discretion of our hotel suppliers and only be refunded if we receive the same from the hotel/ property.

• Athiman Holidays will accept no responsibility against all any loss, damages, charges, cost and expenses incurred as a result of any cancellation and modification for any reason.

The convenience fee charged by Athiman Holidays shall remain non-refundable. Our convenience fee can be charged as below:

*All changes and cancellation convenience fees are Per Room/ Per Night. In addition to the Airlines cancellation charges, GST and other applicable surcharges shall also apply.

**For No-show, please directly contact to the hotel/ property.

Credit/debit card, wallets, net banking charges shall be charged in addition to the final charges against cancellations and changes fee.